Protecting Your Privacy

Information We Collect

We may collect personal information such as your name, email address, phone number, and company details when you contact us or fill out forms on our website.

a) Information You Provide

• Contact Details : Name, email address, phone number, company name, or any other information you provide through our contact form or direct communication.
• Service Inquiry Details : Information you share when requesting a quote, consultation, or project discussion.

b) Information Collected Automatically

• Usage Data : Pages you visit, time spent on the site, links clicked, and Browse patterns.
• Device Information : Browser type, operating system, IP address, and device identifiers.
• Cookies & Tracking Technologies : Used to improve our website performance and user experience.

We do not collect payment details, passwords, or account logins, as our website does not have user registration or payment features.

Contact Form and Emails

When you submit our contact form, we collect your name, email address, subject and message. This information is used as follows:

• It is sent by email to our team so we can reply to your inquiry.
• An automatic confirmation email is sent to the address you entered, so please make sure it is your own.
• It is not used to create an account, and we do not add you to a mailing list without your permission.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or requests.
• Provide details about our services.
• Improve our website’s functionality, performance, and security.
• Analyze website traffic and visitor behavior
• Comply with legal requirements if necessary.

Why We Are Allowed to Use Your Information

We only use your personal information when we have a valid reason to do so:

• Your Request : To answer your inquiry, prepare a quote or discuss a project you asked us about.
• Your Consent : For example, when you agree to receive updates from us. You can withdraw consent at any time.
• Legal Obligations : When we must keep or share information to comply with the law.
• Legitimate Interests : To keep our website secure, prevent abuse and improve our services, in ways you would reasonably expect.

We do not sell or rent your personal information. We may share it only with:

We do not sell, rent, or lease your personal information to third parties. We may share your information with:

• Service Providers : Third-party companies that host our website or provide analytics tools.
• Legal Authorities : If required by law or to protect our rights.

We use cookies and similar technologies to:

• Remember your preferences
• Analyze traffic patterns
• Improve your browsing experience

The cookies used on this website include:

• Language Preference : Remembers the language you selected (English, Khmer or Chinese) so the site opens in that language next time.
• Analytics (Google Analytics) : Helps us understand how visitors use the website, such as which pages are visited and for how long. This data is aggregated and is not used to identify you personally.

You may disable cookies in your browser settings, but some parts of our website may not function properly

Where Your Information Is Stored

Our website, email and analytics providers may store and process information on servers located outside Cambodia. Wherever it is stored, your information is protected as described in this policy and used only for the purposes set out here.

Data Security

• Information sent between your browser and our website is encrypted using HTTPS.
• Our website uses security headers to help protect against common web attacks.
• Only team members who need your information to respond to you can access it.

We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your data
• Withdraw consent for any marketing communications (if applicable)

To exercise these rights, contact us using the details below.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, or want to access, correct or delete your information, please email us at info@crosscambodia.com or use our contact page. We aim to reply within 30 days.